MAY 28, 2007 THE ISSUE WITH PAYPAL SEEMS TO BE ON THE WAY TOWARDS BEING RESOLVED. SCROLL DOWN FOR THE OLD STORY THAT WILL, BE SOON VIEWED AS A MINOR MISUNDERSTANDING.
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|Do not use PayPal to send me money.
They claim that "PayPal lets you send money to anyone with email". This claim if false. Well, it lets you SEND money, but not necessarily RECEIVE it.
PayPal denied me service (see the letter below) because, they said, "you accessed your account from Russia". Yes, I logged on from Russia to transfer funds to my account in the ROYAL BANK OF CANADA. It needs to be mentioned that I am a Canadian citizen, do all of my banking in Canada, have a established relationship of over 20 years with the same bank, am in good standing with credit card companies etc. etc. So there can be no possible security concern in my case.
I and several of my clients went into a lot of trouble to sign up with PayPal only to end up with this inconvenience to them and a major embarrassment to me.
My apologies to those affected by PayPal's actions. I am presently working to rectify the mess. The letter I sent to those who already made an attempt to pay and now have their money held by PayPal is here.
You may want to write to PayPal and tell them what you think.
I suffered not only financial loss due to PayPal's ill-motivated discrimination but a major blow by my reputation since several of my bills now will not be paid on time. Not exactly usual situation with me. A sizeable amount of cash intended to pay the upcoming bills is now held by PayPal, and I don't know when and how I'm going to get it back.
I will join any proper group action against PayPal unless they come to their senses and repair the damage done.
Anyone considering using their services is advised to check what search engines crank up in response to "PayPal".
Any ideas on how I can process payments quickly, reliably, and inexpensively? Presently its back to s-mailing cheques to the Royal Bank of Canada in London, Ontario but this is slow and identification of payments is problematic...
Paul Voytinsky (aka Uncle Pasha)
Here is my story:
----- Original Message -----From: "PayPal Service" <email@example.com>To: <firstname.lastname@example.org>Sent: Friday, June 27, 2003 2:40 AMSubject: Your PayPal Account
> Dear Paul Voytinsky,
> Thank you for contacting PayPal.
> After further review of your account, our records verify that while you have a Canadian address on your account, you have only accessed your account from Russia, a country that PayPal is not authorized to operate in [I WROTE THEM EXPLAINING THAT I MAKE NO FINANCIAL TRANSACTIONS INVOLVING PAYPAL IN RUSSIA. I AM A CANADIAN CITIZEN AND I DO MY BANKING IN CANADA, AND OF THAT I INFORMED PAYPAL. NO RESPONSE AS OF JUNE 28, 2003]. Therefore, we regret to inform you that it is necessary for us to deny your appeal.
> We would like to begin parting ways in a manner that is least disruptive to your business.
> Please reply to this email by logging into your PayPal account and filling out the restricted account web form in order to facilitate the disbursement of any funds remaining in your PayPal account. Disbursement can be handled in one of two ways:
> 1. Your remaining account balance can be used to refund the buyers, or,
> 2. Your remaining account balance will be held within your PayPal account for 180 days in order to minimize chargeback risks. Once the 180-day period is completed, a check will be sent to your home address.
> If you do not respond to this notification, option number two will be selected for disbursement of any remaining balance. If you choose to refund your customers, please log into your account and respond to this email with a list of customers who you choose to refund. Your account will be locked in two weeks, at which time you will no longer be able to view any account activity.
> PayPal reserves the right to close any account reported to be involved in possible fraudulent or high-risk behavior. In the event of a dispute, PayPal will seek to recover the funds from you by debiting your PayPal balance and, if there are not sufficient funds in your PayPal balance, PayPal reserves the right to collect your debt to PayPal by any other legal means.
> Should you have any additional questions or concerns, please feel free to contact us.
> PayPal Account Review Department
Letter to clients
Please excuse this blanket letter. It is intended to my clients who made or attempted to make or are planning to make use PayPal to transfer funds to me
YESTERDAY, JUNE 30, I HAVE SENT A REQUEST TO PAYPAL TO IMMEDIATELY REFUND YOU YOUR PAYMENT.
PLEASE MONITOR FROM YOUR END THAT THE REFUND IS MADE PROMPTLY AND FULLY.
You may want to call them. Here are some of their numbers:
(888) 221-1161 (this one should not cost you anything to call)
0870 730 7191 (in the UK)
Fax: (402) 537-5731
My registration with them: Paul Voytinsky, email@example.com
Also take a note of their s-mail addresses if it comes to the need for official/legal correspondence:
P.O. Box 7022, Mountain View, CA 94039
and 12312 Port Grace Blvd., La Vista, NE 68128
[July 31 address: P.O. Box 45950, Omaha, Nebraska 68145]
When speaking to them, please understand that they are clearly and absolutely in the wrong. Accept no bull. Threaten them with consequences.
Their “About Us” page proclaims “PayPal lets any business or consumer with an email address to securely, conveniently, and cost-effectively send or receive funds” and “Send cash to ANYONE with e-mail”. Although Russia is not on their list of “authorized” countries, I never asked them to transfer funds anywhere but to my Royal Bank account in Canada, or to my credit cards issued by Canadian banks. So their “Russian concern” has no bases in reality. My only “offence” seems to be that I logged on from Russia.
Thus, do not settle for anything but an immediate refund. They screwed up and must rectify the situation immediately.
They may attempt to find an excuse to hold your money. In fact, I now suspect their aim may be to attract and then freeze funds.
If you used a credit card, do not pay the PayPal bill.
Inform me of any further problems you have from them.
Please caution others against using PayPal. Just look the amount of very unfavourable yet quite credibly presented information about PayPal floating around the Net. Wish I did before signing up with them.
I will appreciate a payment by alternative means (a cheque to my Royal Bank account) or in cash in Moscow at the earliest opportunity so that I can minimize the delay in paying my bills.
Sorry about having dragged you into this. I was myself sort of seduced into using PayPal services.